Some of the challenges facing modern organizations include an overall decrease in efficiency, a disengaged workforce and broken business processes. As a result, most of these enterprises have adopted digital workplace solutions, such as enterprise search software and knowledge management systems, to help mitigate these recurrent issues. This post will cover more about what enterprise search is and its benefits for your business.
So, what is enterprise search?
Enterprise Search Definition?
Enterprise search is a process that makes it easier for defined users within the organisation to access information from different data sources. It employs various technologies, including Natural Language Processing (NLP), machine learning and Artificial Intelligence (AI), to deliver relevant information for each particular user.
The primary purpose of using an enterprise search engine is to improve the user’s overall information-seeking experience. An enterprise search is different from any conventional search since it indexes, searches and gives different results from several sources in one convenient solution.
Although anyone can use an enterprise search engine, it is not a fit for every organisation. Using an advanced search solution might be overkill if you run a small enterprise with small amounts of data to store. However, this search solution is specifically designed for you if your organisation generates large amounts of data and stores them in multiple sources.
Once you procure an enterprise search engine for your enterprise, here are some benefits you can expect.
Importance of Enterprise Search for Organisations
Enhanced Customer Experience
One of the benefits of implementing enterprise search solutions in your organisation is enhanced customer experience. Customer experience comprises every interaction between your company and a customer and how they impact their feelings and perception about your business. It is an essential aspect of the business since it determines whether or not the client will come back. So, how does enterprise search enhance customer experience?
Enterprise search solutions can help improve customer experience by making it easier for them to access the information they are searching for on your digital platforms. That is particularly important when converting prospective customers into leads. Additionally, an enterprise search solution can serve as a quick reference database, ensuring your employees can handle customers’ queries faster and efficiently.
Increased Productivity
Another benefit of an enterprise database for your business is increased productivity. As we already mentioned, enterprise search reduces the time it takes for someone to access information from multiple sources. With conventional search engines, a lot of work hours are dedicated to doing searches, resulting in less efficiency and lower productivity.
Apart from reducing the time it takes to access information, enterprise search solutions minimises users’ effort when searching for information. The solution utilises technologies, such as NLP, Machine Learning and Artificial Intelligence, which simplifies the users’ work and maximises productivity.
Cost-Saving
Implementing an enterprise search solution for your organization saves you on costs since it centralizes information access. Large organisations generate large amounts of data each day. Due to that reason and technological advancement, these businesses have multiple IT systems, including collaboration portals, ERP systems, and Intranets.
With the conventional setup, these businesses have to use separate search tools for each system. Such an approach costs the organizations additional licensing, implementation, and maintenance fees. Using an enterprise search solution minimizes the costs by creating a central access point for all information within the organization.
Also check: Data Management Skills Requirements
Improved Decision-Making
Whether you are a subordinate or in a leadership role, the daily business operations involve decision-making. To make an informed decision, an individual requires access to enough data. That is where enterprise search solutions come in.
Enterprise search improves decision-making by ensuring faster and easier access to organisation data. It provides a reliable platform where business leaders can access all the information they require for analysis and decision-making regarding core business operations. That improves business agility since it streamlines critical organisational data.
Improve the Employee Onboarding Process
The employee onboarding process is a nightmare for the employee and employer alike. The onboarding process involves all the activities involved when acquainting new hires with their new position in the organisation. Some of the activities present in the onboarding process include training and orientation. All these practices are designed to provide the new employee with relevant information about the organisation’s culture, policies and everything else they need to make a great start to their tenure.
Having a reliable enterprise search solution can help streamline the employee onboarding process. For instance, it gives new arrivals access to a variety of content available in the organisation’s digital databases. These can include everything from the company’s policies and culture to training sessions that simplify the entire onboarding process.
Bottom-line
Without any doubt, enterprise search will be an essential addition to the already existing tech in your organisation. The advanced search solution simplifies a user’s work and saves time by employing technologies such as Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP).
It also offers other benefits, including cost-saving, improved decision-making and enhanced customer experience. However, choosing an enterprise search solution that suits your organisation is essential before you can enjoy these benefits.
There are plenty of factors you should consider when choosing an enterprise search solution for your business. But the most important thing to do is find a product that suits your organisation’s search needs.
